FAQs
Our inbox is always open – please get in touch if you have any questions, need more information, or would like to talk about whether Miri Psychology is right for you or your child.
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In an emergency call 000 or visit your local emergency department
There are many resources out there for immediate help for mental health concerns.
This line is staffed 24 hours a day, 7 days a week. You will be able to speak with a clinician who can provide recommendations about how to manage the situation or put you in contact with the appropriate mental health team.
Child & Youth Mental Health Service (CYMHS) – Northern Beaches
This service consists of a team of mental health clinicians who provide specialist mental health intervention to children and young people with severe and complex mental health problems and their families.
0477 13 11 14 (text service)
eHeadpace– A service for youth aged 12 to 25 years to talk 1-on-1 with an eheadspace clinician via an online chat, email or over the phone
A free service for people who are suicidal, caring for someone who is suicidal, bereaved by suicide or are health professionals supporting people affected by suicide. There is the option of online chatting, video call or phone counselling.
1800 737 732 – Sexual assault, family and domestic violence Line
Open Arms – Veterans & Families Counselling
Evidence-Based Apps for Mental Health and Safety
Beyond Now – Suicide Safety Planning
Calm Harm – Supports the prevention and reduction of self-harming behaviours
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If you or your child are a new client please email admin@miripsychology.org or fill an enquiry through our booking page.
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We understand things come up and you may need to cancel or reschedule your appointment. To ensure we are able to fill this spot we have a 48 hour cancellation window. Any cancellation after this will incur the full cost of the session.
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At Miri Psychology, we are dedicated to creating a safe and supportive environment for children and young people. For families with separated parents, we have established guidelines to ensure clear communication and effective management of appointments.
We encourage both parents to collaboratively make decisions about their child’s psychological care whenever possible. It is important for us to have any relevant legal documents or court orders that affect your child’s care.
Either parent can schedule and attend appointments unless a court order restricts their involvement. The parent making the appointment is responsible for informing the other parent and sharing appointment feedback. We do not have the capacity to provide separate feedback to each parent.
Payment for appointments is due on the day of the visit. If a legal agreement assigns payment responsibilities to one parent, the attending parent must handle the payment and seek reimbursement from the other parent.
In cases of significant conflict, we may request court orders, require consent from both parents, or limit our services until the dispute is resolved. In severe cases, we may need to discharge a family from our practice if the conflict disrupts our services or affects the child’s care.
Please note, we do not accept referrals for assessments intended for legal decision-making regarding custody or parental separation.
We ask that you provide information about your family situation during the intake process to help us deliver the best care for your child.
Thank you for your understanding and cooperation.
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No, we exclusively support self-managed NDIS plans. Our services are tailored to assist participants who manage their own funding, offering flexibility and control over how their funds are used. If you’re interested in plan management, we recommend seeking a provider that specializes in that area.
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We want to keep our focus on the clinical care of our clients, as well as make the work sustainable. For this reason, while there is a phone number provided, this phone is voicemail only, as there are very limited times available where Insha will be working and able to receive calls, rather than being in sessions with clients. We encourage most inquiries to come through email where possible.
For administrative matters such as cancellations, please email with the subject ‘Cancellation’ or respond to the reminder text. Even if we do not respond immediately, rest assured that if it was sent before the cancellation window you will not be charged.
Inquiries made via voicemail and email will be responded to during dedicated administrative times, usually 2-3pm on Mondays. Due to high demand, non-urgent inquiries may take up to a week to be responded to. If you require paperwork to be completed, please allow a minimum of two weeks notice to allow Insha to dedicate time to completing it. Any time spent liaising with other professionals or completing paperwork outside of sessions may be charged pro rata for the time taken.